CSIS, bridging the gap for better local government services

“Survey done scientifically is very important because it helps us better understand people’s perception of how we implement our local projects and initiatives to better our services for our people,” Hon. Raul Banias said during his message on the recently concluded Citizen Satisfaction Index System Results (CSIS) held in Concepcion, Iloilo.

The ISAT U team headed by Dr. Raul F. Muyong, the University President, worked hand in hand with the local government unit of Concepcion, Iloilo under the leadership of their town Mayor, Hon. Raul Banias to discuss the results of the survey and provide support in the crafting of their citizen – priority action plan through the conduct of a focus group discussion among the registered civil society organizations in the municipality.

The primary goal of doing this survey is to know the citizens perception to the various local government services of the LGU and further enhance their delivery in the process.

In January 13, the team visited Concepcion again to present the survey results before the constituents, municipal department heads and CSOs among others.

“Public institutions should help each other and as your partner, rest assured that ISAT U will be always here to support you!” Dr. Muyong said on his message.

The CSIS is a landmark and funded project of the DILG. This is now the third time that the university was engaged to conduct the study after LGU Zarraga and Dumangas, Iloilo.